Hailian VPN verification email not arriving

If you requested a Hailian VPN email code and nothing arrived, check the mailbox and the account action before requesting more messages.

Check spam first

Look in Spam / Junk / Promotions, as well as the normal inbox. Search for Hailian VPN. A code is valid for ten minutes; request a new one if it has expired.

Has this email already been registered?

Registration codes are not sent again to an address that already has an account. To reduce account probing, the page does not disclose whether an address is registered: it can show a sent message without delivering a new registration code.

If you have used this email before, return to Sign in and use the existing account.

Use password recovery for an existing account

If you remember the email but not the password, choose Forgot password on the login page.

1. Enter the account email and request a recovery code.
2. Check the inbox and spam folder.
3. Enter the code and set a new password.
4. Sign in with the new password.

Recovery codes are sent only for registered addresses. A missing recovery message can also reflect delivery problems, so it does not by itself prove that the account does not exist.

Other checks

• Wait sixty seconds between requests for the same address.
• Check spelling, including .com versus .cn, and mailbox providers such as 163 versus 126.
• Use the code for the correct action: registration and password recovery are different flows.
• If delivery still fails, contact support with the account email and the action you attempted. Do not send your password or verification code.