This application ("Hailian VPN", the "Service") is operated by Ocean Armor LLC ("we", "us", "our"). We respect your privacy. This Policy explains what information we collect, how we use and protect it, and the rights you have. By using the Service, you acknowledge that you have read and agree to this Policy.
1.1 Email Address: when you register, sign in, recover your password, or contact support, we use your email address to provide those functions. Account passwords are salted and hashed and are not stored in plaintext.
1.2 User ID: we assign an internal account and subscription identifier to authenticate your account and provide your membership. It is not your Apple ID.
1.3 Device ID: to manage device limits, secure the account, and prevent duplicate free-trial claims, we use a random installation identifier generated by the app and Apple's anonymous DeviceCheck state. We do not use Apple's advertising identifier. We also record the device model name (for example "iPhone 15 Pro") so you can recognise each device in Device Management; it is not a unique identifier.
1.4 Connection and Usage Data: to provide and maintain the VPN service, we process connection status, the server country or region you select, online status, and transfer totals. When an unavailable server must be replaced, we temporarily process the failed region and protocol only to complete that switch and do not retain them as a user-linked diagnostic history. We use this information to operate the service, enforce plan limits, and prevent abnormal account sharing and abuse. We also record whether you have viewed, opened or dismissed in-app announcements, so their read status stays in sync across your devices.
1.5 Network Information: our servers receive the network IP address used for registration, sign-in, and service requests. We retain registration and recent sign-in IP addresses and limited anti-abuse evidence for account security, fraud prevention, and troubleshooting. An IP address may indicate an approximate country or region; we do not collect GPS or precise location and do not build a location history.
1.6 Purchase History: Apple processes payments through In-App Purchase. We receive and retain the product, Apple transaction identifier, purchase or revocation status, and verification result needed to activate or restore membership and prevent duplicate redemption. We do not receive or store your full card number.
We do not log your browsing history, the websites you visit, or the contents of your DNS queries, and we do not inspect or store the contents of the traffic you send through the VPN. We do not collect GPS or precise location. The app contains no third-party analytics or advertising SDKs, does not use data for advertising tracking, and does not upload diagnostic logs, crash reports, or app version/build telemetry. Startup-stage logs and crash summaries written by the VPN extension stay in the app container on your device and are never uploaded. We process only the six data categories described in Section 1 to operate and protect the Service.
We use the information we collect to:
We do not sell, rent, disclose, or make your personal information available to third parties for their own purposes. Service providers that host or operate parts of the Service process only the minimum information needed on our behalf, under our instructions and contractual confidentiality and data-protection duties no less protective than this Policy. Apple processes In-App Purchase and DeviceCheck information under Apple's terms. We otherwise disclose information only:
You can delete your account at any time directly in the app (Settings → Account settings → Delete account) or by contacting us. When deletion completes, we delete the account and associated information we no longer need, and delete or irreversibly de-identify remaining account-linked service records. We retain the unique Apple transaction identifier without your email or Hailian account identifier solely to prevent the same purchase from being redeemed again. We retain other records only when required for legal obligations, payment disputes, or fraud prevention, and only for the period needed for that purpose. Retained records are not used for advertising or cross-service tracking.
We use reasonable technical and organizational measures to protect your information, including encryption in transit and salted-and-hashed password storage. However, no system can guarantee absolute security.
Our servers and service providers may be located outside your country or region. By using the Service, you understand and agree that your information may be transferred to and processed in those locations.
Where permitted by applicable law, you may access, correct, delete, or export your personal information — including by using the in-app Delete Account option (Section 5) or by contacting us below.
The Service is not directed to children under 13. We do not knowingly collect personal information from children.
When you contact support, the app opens our help site (https://help.hailian.ink/) in your system browser. The app does not automatically attach or transmit account, device, VPN traffic, or diagnostic data. Information you choose to submit on the help site is used only to respond to your request. You may also email [email protected].
We may update this Policy from time to time. Material changes will be notified in-app or by other appropriate means and take effect upon posting.
Ocean Armor LLC
Email: [email protected]