What to check when Hailian VPN will not connect
If Connect never reaches Connected, work through the checks in order.
- Check the underlying network. Disconnect the VPN briefly and open a normal local website to confirm that Wi-Fi or mobile data works.
- Try another location. The selected route may be congested or temporarily unavailable.
- Compare routing modes. Where your membership permits it, try intelligent routing and global routing. Some clients label these Speed mode and Secure mode.
- Restart the client. Quit it completely, reopen it and reconnect.
- Check remaining time. Look in Membership for trial or subscription expiry.
- Check for an update. Obtain the current installer from the download page. An older version is not automatically an invalid account; an update is a troubleshooting step.
If it still fails
Tell support your operating system, client version, selected location and the exact error. A screenshot of the error is useful. Do not include account passwords or private credentials.